Privacy Policy

"Soliclinic, Unipessoal" (Soliclinic) acknowledges the importance of protecting your personal data, whatever its nature, and we value, above all, honesty and transparency, so that we can build a solid and lasting relationship with our customers, based on trust and mutual benefit. Thus, and with the entry into force of the new European Union General Data Protection Regulation (EU 2016/679), Soliclinic has developed a set of security measures aimed at protecting your data, which we reflect in our Privacy Policy.

This Privacy Policy aims to explain to you what the personal data processing policy of Soliclinic Unipessoal is, since, in order to make your purchase in our online store, you will have to accept our privacy policy as it is essential and imperative for the delivery of our products.

However, if you have any questions regarding this Policy, you can contact us via the following email address: soliclinic.esteticaesaude@gmail.com

  1. COMPANY IDENTIFICATION

1.1. This website and the corresponding Privacy Policy are managed by Soliclinic, Unipessoal, Rua do Curral 571, 4610-193 Felgueiras.

1.2. By browsing our site, you consent to the terms described in this Privacy Policy.

  1. OUR PRINCIPLES

2.1. Respect for the customer's will

We respect the privacy and security of your personal data, and therefore we ensure respect for the customer's will and their autonomous, free, and uncomplicated management of their privacy preferences. Thus, if you disagree with any point mentioned in this Policy, you may object at any time by contacting us via the following email address: soliclinic.esteticaesaude@gmail.com.

We will do our utmost to satisfy your wishes and respect your concerns.

2.2. Good practices

Soliclinic Unipessoal, as the data controller, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data is processed in Portugal in a correct and lawful manner and in accordance with good practices.

2.4. Strict necessity

In the processing of data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and/or processed.

  1. COLLECTION AND PROCESSING OF PERSONAL DATA

3.1. The personal data collected and processed by Soliclinic Unipessoal is only that which you voluntarily, expressly, and unequivocally provide in the forms on this website.

3.2. The personal data collected is: name, gender, date of birth, email, mobile phone number, address, Tax ID (NIF).

  1. PURPOSE OF PERSONAL DATA PROCESSING

4.1. Your personal data is collected and processed by Soliclinic Unipessoal only for purposes strictly connected to the use of this site, the services associated with it, the sale of products, the management and improvement of the Loyalty Program, direct marketing, and customer support management.

4.2. Soliclinic Unipessoal always seeks to maintain a relationship with its customers and provide them with the appropriate benefits, information, and relevant content related to our Soliclinic brand. Your data will only be processed for these specific, explicit, and legitimate purposes, and will not be subsequently processed in a manner incompatible with them. The data collected and processed is adequate, relevant, and not excessive in relation to these purposes.

4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:

  1. a) when you make a purchase on this site, we collect your personal data (e.g., email address, delivery address, credit card number, and telephone number) on the purchase form, solely for the purposes of sale, sorting, and transport of the products ordered by you;
  2. b) when you request assistance from Customer Support, we collect your personal data (e.g., first and last name, email address) solely for the purpose of providing you with the Customer Support services of the soliclinic.com online store that are relevant to this site and to offer you the assistance you requested;
  3. c) when you register, we collect your personal data (name, email address, and address) in order to simplify the preparation of your future orders;
  4. d) when you subscribe to the newsletter, we collect your email for the purpose of offering you this service;
  5. e) when you browse our site, we collect Cookies. Depending on how you managed Cookies on our site and your interaction with us, we use some information collected by Cookies to ensure the proper functioning of the site, highlighting the proper display of content, remembering your cart, remembering your registration, adapting your screen resolution, and improving our offers, among others. This information includes log data, location, duration of your session, products you selected, your device, your browser, and your IP address. You can manage consent regarding Cookies in the Customer Area of our website;
  6. f) when you browse our website and subsequently visit platforms where there is an advertising format (social networks, Google, and other partners of these networks), you may be impacted by ads from our brand. We will also use the data to reach new potential customers who may be interested in our products.

4.4. When we collect data, we indicate mandatory fields with asterisks when the data in question is necessary to:

Conclude our contract with you (e.g., for the supply of products you purchased on our websites/apps)

Provide you with the service you requested (e.g., providing you with a newsletter); or

Comply with legal requirements (e.g., invoicing).

4.5. Your personal data may be communicated to Soliclinic Unipessoal service providers for the purpose of providing services, and to judicial, tax, and regulatory authorities for the purpose of compliance with legal obligations.

  1. CONSENT

Respect for the customer's will is one of the main concerns of Soliclinic Unipessoal with regard to the processing of your personal data. Thus, your explicit and unequivocal consent will be requested for all data processing that does not prove to be strictly necessary for the completion of the end in question, such as the provision of services and shipping of acquired goods.

  1. YOUR RIGHTS

6.1. To exercise your right of access, rectification, erasure, the right to be forgotten, or blocking of your personal data, you may send a written communication to the following email address: soliclinic.esteticaesaude@gmail.com. You can also do so in your customer area in the online store.

6.2. If you wish to stop receiving direct marketing communications, you may, at any time, exercise your right to object to the processing of your personal data through the consent management available in your Customer Area of the online store. You can also do so by sending an email to the email address: soliclinic.esteticaesaude@gmail.com.

  1. SECURITY

7.1. Soliclinic Unipessoal uses security measures appropriate to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized dissemination or access, and against any other form of unlawful processing. Additionally, we contractually require external trusted entities that process your personal data on our behalf to do the same.

7.2. However, Soliclinic Unipessoal cannot guarantee that the security measures adopted for the protection of this site and for the transmission of data and information through this site will prevent or exclude any risk of unauthorized access or data loss. Therefore, we advise that your computer be equipped with software devices that protect you during data transmission and reception (such as updated antivirus systems) and that your browser take appropriate measures to ensure security in data transmission (such as firewalls and anti-spam filters).

  1. RETENTION AND PROCESSING PERIOD

8.1. Your data is kept by Soliclinic Unipessoal for the purposes described here for the time necessary for the aforementioned purposes, unless the personal data in question is necessary to prove compliance with obligations, while the statute of limitations for the corresponding rights has not elapsed, or if there is a longer data retention period imposed by law.

8.2. When your personal data is no longer necessary, it will be removed from our systems and records or kept in an anonymous form so that you cannot be identified from it.