General Terms and Conditions of Sale

Commercial Policy

1.1 The "seller" Soliclinic has products for sale on the soliclinic.com website, with "e-commerce" services available exclusively to end users / "consumers".

1.2 "Consumer" refers to an individual acting/purchasing outside their business or profession. If you are not a "consumer," we request that you do not make purchases on the online store soliclinic.com.

1.3 Soliclinic Unipessoal reserves the right not to process orders received from users who are not "Consumers" or those that do not comply with the general terms and conditions of sale of the Seller Soliclinic Unipessoal.

1.4 These general terms and conditions of sale exclusively regulate the offer, transmission, and acceptance of orders placed on soliclinic.com between consumers of the Soliclinic online store (soliclinic.com) and the seller.

1.5 The "Consumer" must provide the "Seller" with an email address, or details for another form of contact, that are correct and complete, and agrees that the "Seller" may contact them using these details if deemed necessary.

How to order

2.1 To order on soliclinic.com, it is necessary that the user has an email account and that their browser is configured to accept cookies and pop-ups, in order to allow the use of all navigational features of the Soliclinic online store.

Placing an order at the Soliclinic Online Store is easy:
Find the products you wish to purchase;
Add the selected products to the Cart;
Finalize the purchase;
Select the payment option;
Review your order;
Proceed to payment and confirm the order;
You will receive an order confirmation by email;

Your order is confirmed when you select the “Confirm Payment" (Checkout) button at the end of the purchase process.

When Soliclinic receives your order, a message will appear on the screen with your order number and all its details. The purchase agreement is finalized at that moment.

An order confirmation is sent to your email. We suggest that you print or download this copy for future reference.

We reserve the right not to accept your order, or to cancel it even after its automatic confirmation.

By submitting the order form, you are accepting the general terms of purchase, as well as other conditions present on soliclinic.com via links, including the general terms and conditions of use.

The seller may not process orders that do not have sufficient guarantee of payment; when orders are incomplete or incorrect, or the ordered products are no longer available. In such cases, we will inform you by email that the sales contract was not executed and that the seller did not proceed with the sale, specifying the reasons for doing so.

If the products presented on the online store (soliclinic.com) are no longer available at the moment of your last access or when the seller receives the request, the seller must inform you of their unavailability within 30 days of receiving the request.

If an order and payment have been made for products that are no longer available, the seller will proceed to refund the money paid for the unavailable items.

2.2 Right not to accept the order or to cancel the purchase

Soliclinic reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, free from liability for any damages or costs:

The product is no longer available/in stock (payments will be refunded);

The billing information is not correct or verifiable;

The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;

The transfer for payment of the order was not received by us within a period of 5 days after the acceptance of your order;

If we believe you are under 16 years of age;

If we believe you are a reseller;

Delivery is not possible to the provided address.

2.3 Data verification

After receiving the order, we may perform some checks on it before we prepare it.

These checks may include address verification, creditworthiness, and fraud checks. Regarding fraud checks, we perform partially automated checks on all orders to filter out unusual, suspicious, or identified fraud-prone transactions. Suspected fraud will be investigated and, if necessary, prosecuted. By confirming your order, you agree to these terms.

Guarantees and Product Pricing Information

3.1 Payment Methods

You can find the available payment methods in the Help/FAQ section of the site. We do not accept any payment method other than those mentioned. Please do not attempt to pay by any means other than those specified. If you do so, we cannot be held responsible for loss of payment or any other damages that may arise.

3.2 Payment processing

If you pay with a Credit Card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of credit card payment, all details (such as card number or expiry date) will be sent by encrypted protocol to the company providing remote electronic payment services, without third parties having access to the transmitted information.

This information will not be used by Soliclinic except to perform the procedures necessary for the purchase or refund, in the event of a return, in compliance with the exercise of the right of return, or for reporting cases of fraud to the police.

The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.

Order security

4.1 The soliclinic.com store uses one of the most robust security technologies among the encryption platforms available.

Your payment information will be encrypted from the moment you enter it until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed.

Soliclinic cannot be held liable for any damage suffered as a result of the use of electronic means of communication, including, but not limited to, damages resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties, or by computer programs used for communications or virus transmissions.

If you choose to pay via Multibanco Reference, we will start processing the order after we have received the payment. This may take several days. Once 3 calendar days have passed after the order was placed, and if we have not received any payment, Soliclinic reserves the right to cancel the order.

Payments can only be processed if the information used for billing can be verified.

Retention of title

Soliclinic retains ownership of the company's products until it has received full payment for all such products.

Prices

6.1 The prices of products displayed on the site include Value Added Tax (VAT). Shipping rates are applied per order. The exact price of the shipping rate will depend on the country where your order will be delivered. For additional information on shipping rates by country, please consult the Help/FAQ section of the site.

6.2 All prices are quoted in euros. Please note that changing the country of delivery may influence prices due to transport costs.

6.3 Your total price

The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.

6.4 Price changes

The prices of the products presented on the site are subject to change. Soliclinic reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

6.5 Price errors

Please note that even though the site is updated with extreme care, it is possible that price information on the site may contain errors. Soliclinic does not commit to the offer and reserves the right to cancel your order in the event such an error occurs.

Quality and guarantee

Soliclinic does not sell products that are defective or of lower quality than the standards of those existing in the market. The main characteristics and ingredients of each product shown on shaecoshop.com can be found on each respective product page.

The products offered for sale on shaecoshop.com may not exactly match the actual appearance in terms of image and colors due to the Internet browser and monitor used.

All hygiene products have a protective pleated paper sheet. Do not remove this protective sheet if you wish to return the purchased product.

If you decide to exercise the right to return purchased products, Soliclinic has the right not to accept the return of hygiene products that are returned without the protective sheet or that have been altered from their original state or damaged.

Shipping and delivery

8.1 Delivery: where and when

We deliver products from Monday to Friday from 9 am to 6 pm. We do not ship on certain holidays. We can only fulfill the delivery of an order if the delivery address is a home or office located in one of the countries mentioned in the list of countries available in the Delivery menu.

To receive the order, it is necessary to ensure that someone is at the address. This service does not include a scheduling or appointment option, so the delivery of the order will be carried out without prior contact by the carrier. We do not guarantee this deadline during periods of promotions, sales, Christmas, epidemic periods, or in case of stockouts.

A delivery is considered completed or a product is considered delivered with the signature of the delivery receipt at the agreed address.

8.2 Delivery times

If you confirm your order on a business day before 12 pm and make payment by Credit Card or via Paypal, your order will be shipped the following business day (weekends and holidays are not considered business days), with a delivery time of 3 business days from the moment the order is dispatched. If you opt for payment by Multibanco reference, shipping is less efficient, as we will only ship after we have received the payment. This can take between 5 to 7 days.

Soliclinic will not be liable for failure, or delay in fulfillment, of any obligation that is due to a force majeure event, that is, an event, act, or omission outside its reasonable control (Force Majeure Event - which includes any event, act, or omission outside the reasonable control of Soliclinic).

We will try to deliver within the expected time, as far as is commercially reasonable. As a rule, we always proceed in this way; however, we cannot guarantee timely delivery.

8.3 Partial deliveries

Whenever possible, we will try to deliver everything in just one shipment. However, we reserve the right to split the order delivery, for example (but not limited to) if part of the order is delayed or unavailable. In the case where we proceed with splitting the order, the customer will be notified by email of our intention to do so. For this purpose, the email address provided by the customer at the time of purchase will be used.

8.4 Inspection upon delivery

At the time of delivery, the customer must inspect the packaging to check for any damage. If you verify that the products are damaged, the customer should not accept the delivery of the order, which will be returned. Soliclinic will proceed with the refund of the amounts paid for the order and transport as soon as the warehouse receives and completes the return process.

Any claim of non-receipt of an order must be made within a maximum period of 30 days from the date the order was placed. After this period, Soliclinic cannot be held responsible for its loss.

Shipping rates

9.1 Shipping rates are applied per order. The exact price of each shipment depends on the country of delivery. For more details on the shipping price per country, please consult the Delivery menu on the site.

9.2 Free shipping

If the customer places an order whose value exceeds the minimum order value defined for their country or campaign, the shipment will be made at no cost, that is, for free.

Returns

10.1 Order cancellation before shipping

The customer can cancel the order, provided it has not yet been shipped. If the customer places an order and wishes to cancel it, they should contact our Customer Support Service and request the cancellation of their order through the email address soliclinic.esteticaesaude@gmail.com.

If the cancellation request is successful, the customer will be notified by email of this decision, and the cancellation will be processed at no cost to the customer. If the cancellation request is not possible, the products will be sent to the customer, who, if they still intend to cancel the order, must refuse receipt of the same. The products will be returned, and after receipt, the refund will be processed.

10.2 Return of defective products

The customer has the right to return the delivered products if they are found to have defects or other non-conformities regarding the ordered products. The return can be made within 30 days after receiving the order. This does not affect your statutory rights. If your claim is justified, the price and shipping costs will be refunded. For more information on how to proceed with the return and information on the refund, please consult the Help/FAQ menu on the site.

10.3 Return of products due to withdrawal

If for any reason you are not satisfied with the products you ordered, you can return them within 30 calendar days of receipt, provided that:

The products have not been used;

The product retains its original characteristics and the packaging is not damaged (carefully opened packaging will not be considered damaged);

You cannot return:

Products that have been tampered with;

Cosmetic and hygiene products that have been used.

10.4 Return of gifts

Currently, it is not possible for a person who received a product as a gift from another person to return it. In this case, to proceed with the return, you must contact the person who purchased it so that they can proceed with the return, according to the Return Conditions.

10.5 Exchange of products or sizes

To exchange an item for another or to exchange sizes, please follow the steps under Returns.

10.6 Information on returns

If the customer wishes to return items, Soliclinic will bear the shipping and return costs for all orders.

Refunds will be issued based on the payment method. If the customer pays via Multibanco reference, the customer must provide their bank details to our Customer Support at the time they initiate the return process. This information is necessary so that we can proceed with the refund to your account. The customer will receive the refund after the product(s) have been returned and processed.

For additional information regarding the return process and refund times, please consult the Help/FAQ section of the website. Please read the help instructions in that section and follow them carefully to avoid unnecessary delays.

Customer support

11.1 For additional information, you can contact the seller via email at soliclinic.esteticaesaude@gmail.com or by phone at the following number: 00351912343740. You can also obtain information in the Help/FAQ menu on the website.

Conditions applicable to Promotional Codes (discounts)

12.1 When used in accordance with the established rules, a promotional code entitles the user to benefit from a promotion/discount relative to the purchase of a specific product or a set of products during the period indicated/associated with the promotional code/campaign.

12.2 Promotional codes may only be used for online purchases made on the website. The sale, exchange, or donation of a promotional code is not permitted. The customer holding the promotional code may not upload or make a promotional code available on any website or through any other public form of offering, donation, sale, or exchange. The use of promotional codes for commercial purposes is not permitted.

12.3 The promotional code is connected to the Soliclinic brand. The use of the promotional code in connection with another brand, company, or name is not permitted. The use of the promotional code in an illegal, abusive, or disrespectful manner, or in any other way that may damage Soliclinic's reputation, is also not permitted.

12.4 The use of the promotional code is limited to one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.

12.5 Promotional codes are not exchangeable for cash.

12.6 Soliclinic has no obligation to reissue or refund promotional codes. However, in the event that Soliclinic decides to reissue or refund a promotional code, it needs access to the initial promotional code. To that end, it is necessary that you keep a copy of your promotional code, as it cannot be reissued or replaced if lost.

12.7 In cases where Soliclinic reissues/refunds the promotional code, the discount of that value can only be applied to a purchase of equal or greater value than the purchase for which the discount/promotional code was issued.

12.8 Without prejudice to any other rights, Soliclinic has the right to immediately invalidate the promotional code if Soliclinic has reason to suspect that a promotional code is being used in violation of the aforementioned assumptions, through usurpation, or in other cases where Soliclinic has reasons to proceed as such.

Availability

The fulfillment of all orders placed on the website is subject to availability. Soliclinic attempts to ensure that all items offered for sale on the website are in stock. However, Soliclinic reserves the right not to accept any orders or to cancel orders already confirmed for products that are no longer in stock. In such cases, Soliclinic will inform the customer of this fact and proceed with the refund of the amount paid.

Validity of the promotion

The website's offers are valid only for the moment they are displayed on the website, unless otherwise stated on the website. Soliclinic is not bound by any offer if there are spelling, pricing, or other errors in the information on the website. Soliclinic reserves the right to cancel any purchase and sale concluded under such errors.

Liability

15.1 Soliclinic shall only be liable for damages suffered by the customer if such damages result from attributable breaches of Soliclinic's contractual obligations to the customer, or if Soliclinic's liability results from applicable legal law.

15.2 If the customer has suffered damages related to the website's activity, Soliclinic's liability shall be limited to:

Damage to Soliclinic products or other materials;

Reasonable and provable costs incurred by the customer to find the cause and amount of compensation attributable to the damage;

The maximum reimbursement of the aforementioned compensation shall be (if applicable) the price of the products in question.

15.3 Soliclinic cannot be held liable for damages suffered by third parties resulting from the use of any of our products. Soliclinic cannot be held liable for damages suffered by the customer as a consequence of improper use of our products.

15.4 Soliclinic is not responsible for damages resulting from incorrect information on the website.

15.5 In the event that the customer suffers damages resulting from gross negligence or willful misconduct on the part of Soliclinic, none of the limitations contained in this article shall apply.

Applicable law

These general conditions and all emerging disputes related to these general conditions, including their validity, the use of the website, or any purchase made through it, shall be governed by Portuguese law.

Changes to Terms & Conditions

Soliclinic has the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms in force at the date of their order, unless the law or a competent authority imposes any changes to them.

Information on the website

Although Soliclinic works on its website with great care, the information, texts, graphic documents, films, music, and/or other services may contain errors or be incomplete or incorrect.

Soliclinic cannot be held liable for any damages resulting from the use (or inability to use) of the website, including damages caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of willful misconduct or negligence on the part of Soliclinic.

Registered trademarks and website copyrights

All brand names, product names, and titles used on the website are registered trademarks or registered names of Soliclinic or registered trademarks and registered names of other holders.

The user/customer of the website is not authorized to use or reproduce any of these registered trademarks or names, as this constitutes a violation of the rights of the holders.

Everything regarding the design, texts, documents, films, music, and/or other services on the website, the selection and organization thereof, as well as the entire software compilation (including applets) and all other materials on the website are the property of Soliclinic and its suppliers.

Users/customers are only authorized to electronically copy and print portions of the website if necessary to place an order on the website or to use the website as a source for purchasing.

The user/customer is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution, or republication.

Alternative Dispute Resolution

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution or guidance of any conflict. The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Customers who are defined as consumers by Law 144/2015 and who have entered into purchase and sale and/or service provision contracts have the right to resort to official entities that assist them in resolving any conflict related to such contracts, without prejudice to resorting to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under Article 17 of Law No. 144/2015, of September 8, is listed on the Consumer Portal, accessible via the website www.consumidor.pt. For more information, you may also consult Law 144/2015. We further inform you that, to resolve disputes originating from online purchases, you may use a resolution system called the “ODR Platform - Online Dispute Resolution”, created by the EU.

In any case, you may contact one of the centers designated below.

Entities for Alternative Dispute Resolution

CNIACC – National Centre for Information and Arbitration of Consumer Conflicts

http://www.arbitragemdeconsumo.org

CIMAAL - Algarve Centre for Information, Mediation and Arbitration of Consumer Conflicts

https://www.consumidoronline.pt/pt/

Consumer Conflict Arbitration Centre of the District of Coimbra

http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Centre

http://www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Centre

http://www.cicap.pt/